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Find all answers to your questions about Allermi, our allergists, your medication, and the process of how to get your custom nasal spray!


Where is Allermi available?

Allermi is available to residents of the following states:. AK, AL, AR, AZ, CA, CO, CT, DC, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, NE, NH, NJ, NM, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI, WV, WY

What is an allergist?

An allergist is a medical doctor specially trained to diagnose, treat, and prevent allergies.

What is a custom medication?

A custom medication is a combination of carefully chosen active ingredients mixed together in certain strengths, resulting in a unique formulation that is tailored to meet the needs of the individual person it was prescribed for.

Is there a minimum age requirement for getting treatment?

You must be at least 18 years of age to receive medical treatment and prescription services at this time. However, we recognize that many children and adolescents also suffer from allergies and we plan to expand our services to meet their needs. If y

How do I get a follow-up visit?

3 weeks after your prescription is sent your way, we will check in to see how you are doing. If you need a formula change, are experiencing persistent symptoms or side-effects, you may fill out a follow-up visit questionnaire. Your Allermi doctor wil

What allergic conditions does Allermi treat?

We currently address nasal allergies (i.e., allergic rhinitis or hay fever). We are not currently treating any other allergic conditions at this time.

Am I guaranteed to be prescribed a medication?

You will receive a prescription for your custom medication only if deemed appropriate and safe by our allergists after they evaluate your intake questionnaire. If there are specific medications that worked well (or didn’t) in the past, please indicat

What pharmacy does Allermi use to fill prescriptions? Can I use another pharmacy?

We are proud to partner with Safeway Compounding Pharmacy, a state-of-the-art, fully licensed compounding facility located in San Jose, CA. Safeway Compounding Pharmacy has earned the Pharmacy Compounding Accreditation Board’s (PCAB®) Seal of Accredi

I already have a different prescription allergy medication. Can I get it filled through Allermi?

We are not able to fulfill prescriptions written for you in the past by another doctor external to Allermi. However, after reviewing your information, our allergists can determine if that medication is still appropriate, and can possibly incorporate

Once I’ve signed up, how can I message my allergist?

You can reach out to your allergist at any time with questions about your medication and treatment plan by sending a message to medicalteam@allermi.com. There is no limit on messages to our medical team.

Am I able to request a formula change?

Yes. If you feel your formulation is not working for you, please send a message to your allergist at [email protected]. Your allergist will correspond with you and evaluate to determine whether you need a formulation change. If they determine t

How can I get in touch with someone at Allermi?

We always welcome your questions, comments and feedback. You can reach us by emailing [email protected] or texting 650-332-4535 and we will respond as soon as possible. Non-emergency medical questions should be directed to your allergist once you've s

What is the process for filing a medical complaint?

Should you need to file a medical complaint, you will need to contact your state medical board. Below is their information:. Medical Board of California. Central Complaint Unit. 2005 Evergreen Street, Suite 1200. Sacramento, CA 95815. The Central Com

Is Allermi FDA approved?

While each of the ingredients in Allermi is FDA-approved and used on-label for the treatment of rhinitis, Allermi as a whole is not FDA approved because the FDA does not regulate compounded medications. Compounded medications, like ours, are unique,